{"id":101,"date":"2011-12-21T02:34:13","date_gmt":"2011-12-20T21:34:13","guid":{"rendered":"http:\/\/learnsf.wordpress.com\/?p=101"},"modified":"2011-12-21T02:34:13","modified_gmt":"2011-12-20T21:34:13","slug":"another-reason-as-to-why-an-users-salesforce-login-may-fail","status":"publish","type":"post","link":"https:\/\/blog.felineflock.com\/index.php\/2011\/12\/21\/another-reason-as-to-why-an-users-salesforce-login-may-fail\/","title":{"rendered":"Another reason as to why an user&#8217;s SalesForce login may fail"},"content":{"rendered":"<p>This week I got an issue report from a user saying that the password was not working anymore.<\/p>\n<p>I\u2019ve had reset the password, which makes SalesForce email a link to the user to accept a new password and allow the user in.<\/p>\n<p>Then the user reported that it had happened again.<\/p>\n<p>I was starting to think that the user must have had an account with a different org but, fortunately, this time, the user volunteered to send a screenshot:<\/p>\n<p><a href=\"http:\/\/blog.felineflock.com\/wp-content\/uploads\/2011\/12\/image0012.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-102\" title=\"image0012\" src=\"http:\/\/blog.felineflock.com\/wp-content\/uploads\/2011\/12\/image0012.png\" alt=\"\" width=\"427\" height=\"324\" srcset=\"https:\/\/blog.felineflock.com\/wp-content\/uploads\/2011\/12\/image0012.png 427w, https:\/\/blog.felineflock.com\/wp-content\/uploads\/2011\/12\/image0012-300x228.png 300w\" sizes=\"auto, (max-width: 427px) 100vw, 427px\" \/><\/a><\/p>\n<p>The relevant detail on the screen is the <strong>DOT<\/strong> between the names on the email address.<\/p>\n<p>The user\u2019s actual email has an <strong>UNDERSCORE<\/strong> so the wrong email was being used.<\/p>\n<p>It is easy to miss such a minuscule detail and waste a lot of time looking for the problem elsewhere.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This week I got an issue report from a user saying that the password was not working anymore. I\u2019ve had reset the password, which makes SalesForce email a link to the user to accept a new password and allow the user in. Then the user reported that it had happened again. I was starting to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[6],"tags":[],"class_list":["post-101","post","type-post","status-publish","format-standard","hentry","category-authentication"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/blog.felineflock.com\/index.php\/wp-json\/wp\/v2\/posts\/101","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.felineflock.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.felineflock.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.felineflock.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.felineflock.com\/index.php\/wp-json\/wp\/v2\/comments?post=101"}],"version-history":[{"count":0,"href":"https:\/\/blog.felineflock.com\/index.php\/wp-json\/wp\/v2\/posts\/101\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.felineflock.com\/index.php\/wp-json\/wp\/v2\/media?parent=101"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.felineflock.com\/index.php\/wp-json\/wp\/v2\/categories?post=101"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.felineflock.com\/index.php\/wp-json\/wp\/v2\/tags?post=101"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}